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How do I contact Tech Support? |
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| For any problems that are in need of Technical Support, please contact our help desk by calling 239.333-0000 x2 or email your problems to support@t3com.com |
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How do I change my contact information? |
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| If, for any reason, you need to change your primary contact information, please call 239.333.0000 x4 or email the request to customerservice@t3com.com. Be sure to have “Contact Change” on the subject line. |
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Who do I contact if I have questions about my bill? |
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| For any billing related questions, please call 239.333.0000 x3 or email your questions to billing@t3com.com |
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How do I pay my bill online? |
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| Please login to your account and select the View and Pay My Bill icon. You will be asked to verify the email address on your account. Once the email address has been verified, you will be able to view your bill, pay your bill online through our secure server using a credit card or print a copy of your most recent statement. |
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Approximately how long before my payment will be credited to my account? |
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| As always, please allow 5-10 business days when you send your payment through the United States Postal Service. Be sure to send your remittance slip along with your payment for proper processing of your payment when it is received at our facility. Online payments are typically processed within 2 business days. Please note, online payments may not reflect until the next billing statement is issued. |
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If I have trouble logging in to the website, what should I do? |
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| If you know your log in ID but have forgotten your password, click on the 'log in' icon and follow the prompts as indicated. Your password will be emailed to the email account given when you registered your account. If you have forgotten which email account was registered, feel free to call our office and speak with one of our friendly customer care representatives. They will be happy to assist you in retrieving your log in ID and password |
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Is there an extra charge for paying my bill online? |
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| There is no extra charge for paying your bill using your online account. In fact, sign up for E-Invoicing and receive a $1 credit towards your account every month plus T3 Communications will give $1 to the National Arbor Day Foundation for every customer that takes advantage of this program. |
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What is the difference between local calls and local toll calls? |
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| A local call is a call made in your immediate geographic area. It depends on where you live, but your local service area could be your neighborhood, and extend through your city, possibly even your county. Local toll calls typically encompass greater distances than local calls, but not as great as long distance calls. Local toll calls may be within your area code or may be in a different area code. Consult a customer care representative if you have specific questions. |
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Where do I get instructions on how to use calling features such as call forwarding or voicemail? |
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| Instructions for all of the calling features T3 Communications offers are available on this website. You should also feel free to contact a customer care representative at any time at 239-333-0000 or by clicking the “Live IM” link to chat instantly. |
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What telephone number do I call if I am in need of repair service? |
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| To reach our repair technicians, please dial 239-333-HELP (4357). Also feel free to click on the “Live IM” link on this website to chat instantly with a technician or fill out the “Need to Request a Repair or Technician Visit” form located on this site which will schedule a technician visit. |
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